At Lighting Store, we’re committed to providing premium designer lighting solutions while ensuring a seamless shopping experience. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to accommodate your needs:

Standard Shipping (via DHL or FedEx):

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 USD
  • Recommended for time-sensitive orders

Free Shipping (via EMS):

  • Delivery time: 15-25 business days after shipment
  • Available for orders over $50
  • Economical option for non-urgent deliveries

Note: Shipping times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Returns & Exchanges

We want you to love your designer lighting purchase. If you’re not completely satisfied with your Floor, Pendant, Table and Desk, or Wall and Ceiling lighting solution, we offer a straightforward returns process.

Eligibility for Returns

To qualify for a return or exchange:

  • Request must be made within 15 days of receiving your order
  • Item must be unused and in original condition
  • Original packaging with all tags and accessories must be included
  • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Customized lighting fixtures
  • Products that have been installed or used
  • Wall and Ceiling fixtures showing signs of mounting or electrical connection

How to Return an Item

Follow these simple steps:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Provide details using our return request template below
  3. Receive authorization with shipping instructions from our team
  4. Package securely in original packaging
  5. Ship back using a trackable service (we recommend insurance)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Lighting Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product details:

  • Product Name: [Name of Product]
  • Product Type: [Floor/Pendant/Table and Desk/Wall and Ceiling]
  • Reason for return/exchange: [Please specify]

Please advise on the next steps for processing this request.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive your return:

  • We’ll inspect the item and notify you of approval/rejection
  • Approved refunds are processed within 5-7 business days
  • Refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship the replacement after receiving your return
  • Customer covers return shipping unless exchange is due to our error
  • Price differences for higher-value items must be paid

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange replacement or refund and cover all shipping costs

Contact Us

For any questions about our Shipping & Returns policy, please contact our customer service team: