At Lighting Store, we’re committed to providing exceptional lighting solutions with seamless service. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you need, our team is always ready to help at [email protected].
Product Questions
What types of lighting products do you offer?
We specialize in contemporary, design-forward lighting solutions across four main categories:
- Floor lamps for ambient illumination
- Pendant lights for focused and decorative lighting
- Table and desk lamps for task lighting
- Wall and ceiling fixtures for architectural lighting
Are your products suitable for professional interior design projects?
Absolutely. Our curated collections are selected to meet the needs of both design-savvy homeowners and professional interior designers. We offer contemporary elegance and exceptional value in lighting solutions that can elevate any residential or commercial space.
Shipping & Delivery
What are your shipping options and costs?
We offer two convenient shipping methods:
- Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Complimentary for orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships so you can follow its journey from our Anchorage showroom to your doorstep.
Do you offer expedited shipping for urgent projects?
Our Standard Shipping option via DHL or FedEx is our fastest available service (10-15 business days). While we don’t offer overnight shipping, this method is ideal for time-sensitive projects when you need designer lighting pieces promptly.
Payments & Orders
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Can I modify or cancel my order after placement?
To cancel or modify your order, please contact us immediately at [email protected]. We process orders quickly, so we can only accommodate changes if your request reaches us before shipment.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging intact. Please contact our customer service team to initiate a return and receive instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.
How are refunds processed?
Once we receive and inspect your return, we’ll process your refund to the original payment method within 5-7 business days. Please note that original shipping fees are non-refundable.
Customer Support
How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours during business days. Our physical showroom is located at 5412 East 22nd Avenue, Anchorage, US 99508.
Do you offer design consultation services?
While we don’t offer formal design consultations, our team has extensive knowledge of lighting design and can offer suggestions based on your needs. Feel free to email us with details about your space and lighting requirements.
Still have questions? Illuminate your inquiry by reaching out to our team at [email protected]. We’re here to light the way to your perfect lighting solution.